NOW EVERY TICKET
Includes an exclusive gift
Invest in the security of your business and enjoy exclusive rewards. Broadcom, your trusted security partner, has something special for you.
01
With tickets from $5,000 to $15,000 USD
Receive 3 months of 24/7 support or monitoring completely free.
02
With tickets from $15,000 to $25,000 USD
You can choose between:
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15 hours of consulting with a 6-month term.
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3 months of 24/7 technical support at no cost.
03
With tickets of $25,000 to $35,000 USD or more
Receive a complete additional coverage that includes 20 hours of consulting with a validity of 8 months + a security assessment.
WHAT DOES IT INCLUDE?
Specialized Consulting Hours
Enjoy technical support when you need it most, wherever you need it with ServiceSolv.
01
Dedicated specialist
We assign you a specialist in DLP, SEP, SES and SWG to provide you with all the necessary advice and support.
02
We solve it with you
We recommend using your hours for planning, resolving doubts and accompanying you during those difficult moments in maintenance windows.
Conditions:
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Duration: Up to 12 months, depending on the amount of the project.
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Exclusive use for the assigned project.
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Applies only to the technologies mentioned above.
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100% remote service.
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A minimum of 24 hours notice is required to schedule a session with the specialist.
WHAT DOES IT INCLUDE?
Technical Support
If it gets complicated you will be able to consult an engineering team available 24x7 that will assist you by phone or via e-mail.
01
First level support
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Recording and identification of the problem.
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Case follow-up.
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Corrective actions and troubleshooting.
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Scaling to the second level.
02
Second Level Support
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Advanced diagnosis of the reported problem.
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Corrective actions and troubleshooting.
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Request for debugs (if necessary).
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Identification of problems related to HW.
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Escalation to the manufacturer
03
Third Level Support
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This level is provided directly by the manufacturer.
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Case follow-up by the SOC with the manufacturer's TAC.
Exclusions:
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The performance of professional and consulting services is excluded.
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This service does not include training and/or knowledge transfer.
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This service does not include on-site assistance.
WHAT DOES IT INCLUDE?
Monitoring
Our service works proactively: we collect and analyze your equipment logs to detect any anomaly. If something goes wrong, we generate alerts and our TD SYNNEX technical team takes care of it and manages it before it becomes a problem.
01
Includes
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Access to the monitoring console in read-only mode.
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Service availability monitoring
(RAM, CPU, disk occupation, interfaces, etc.).
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Monitoring of subscribed events of the monitored platforms.
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Custom script programming for specific monitoring and task automation.
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Notification of alerts according to the SLA.
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Periodic daily and monthly reports.
ALWAYS CONNECTED
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Guaranteed Safety
Always in the hands of engineers ready to solve any incident.
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Your information secure
From moment one all your information will be monitored.
24x7 availability
Enjoy having a wide availability of schedules in your country.